Policies

Refund & Cancellation

Policy

How cancellations, rescheduling, and refunds work across workshops, classes, camps, memberships, and private events.

Effective July 2, 2026
Cancellation and refund terms vary by program type — find your program below for the exact windows and credit amounts that apply.

Workshops & One-Time Events

72 hrs+ before
100% credit toward another workshop or event.
24–72 hrs before
50% credit.
<24 hrs / no-show
Not eligible for a refund or credit.

Hobby Classes

  • Fees for monthly or long-term classes are non-refundable once the course has commenced.
  • One make-up class may be offered for missed sessions, subject to availability and at our sole discretion.

Camps

7 days+ before start
Full refund, minus payment gateway / processing charges.
3–6 days before
50% refund.
<72 hrs / after start
No refund.

Memberships

Membership fees are non-refundable and non-transferable once activated.

Corporate Workshops

Cancellation terms for corporate bookings follow the quotation or agreement issued for that event.

Private Events & Birthday Parties

  • Booking confirmation requires payment of the prescribed advance.
  • Advance payments are non-refundable.
  • One complimentary rescheduling is allowed if requested at least 7 days before the event, subject to availability.

Studio-Initiated Cancellation

If The Hobby Place cancels a class, workshop, or event — due to unforeseen circumstances or insufficient registrations — you may choose either a full refund, or a full credit toward another program.

Refund Processing

  • Approved refunds are processed to the original mode of payment within 7–10 business days.
  • Payment gateway charges, bank charges, or applicable taxes may be deducted where legally permissible.

Force Majeure

The Hobby Place is not liable for cancellations or interruptions caused by circumstances beyond its reasonable control, including natural disasters, government restrictions, pandemics, strikes, or other force majeure events. We'll make reasonable efforts to offer rescheduling or credits wherever possible.

Want to know what you're agreeing to when you book with us?

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